FAQs
Welcome to the Rivacha FAQ!
Here, you’ll find answers to the most common questions about our products, services, and policies. If you have any other questions, don’t hesitate to get in touch!
General Info
Q: What is Rivacha?
A: Rivacha is an online store that specializes in premium home and garden decor. Since 2022, we’ve been offering stylish, high-quality products to enhance your living spaces. We only ship within the United States.
Q: How can I contact Rivacha?
A: You can reach us by email at [email protected], or visit us at:
- In the United States: 4534 Lizzy Dr, Dallas, TX 75211, United States
- In the United Kingdom: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Orders and Payments
Q: What payment methods do you accept?
A: We accept payments through Paypal, which works with all major credit and debit cards.
Q: Can I cancel my order?
A: You can cancel your order as long as it hasn’t been shipped yet. Just reach out to us at [email protected].
Q: Are there any extra fees or taxes?
A: No, we cover all taxes and duties, so you won’t be charged any extra fees.
Shipping
Q: How long does it take to process my order?
A: Orders are usually processed within 1-3 business days.
Q: How long will shipping take?
A: Once your order ships, it should arrive within 2-4 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the United States.
Q: Which shipping carriers do you use?
A: We ship with DHL, FedEx, and USPS.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, as long as the items are unused, in their original condition, and with all tags and packaging intact. Returns are accepted if:
- The item is not as described
- You received the wrong item
- The item is damaged or defective
Q: How do I return an item?
A: You can return items by mail or in person. To return by mail, contact us at [email protected] to start the process. If you’re returning in person, just bring the item to our store with your original receipt.
Q: Are there any return fees?
A: We don’t charge a return fee, but you will be responsible for shipping costs when sending items back.
Q: How will I get my refund?
A: Once we receive and inspect your returned item, we’ll issue a refund to your original payment method. Please allow 2-3 business days for the refund to show up in your account.
Privacy and Security
Q: How does Rivacha protect my personal information?
A: We take your privacy seriously. We use encryption, access controls, and regular security checks to protect your personal information. For more details, please read our [Privacy Policy](link to privacy policy).
Q: Do you use cookies on your website?
A: Yes, we use cookies to improve your experience on our site. Cookies help us remember your preferences, track usage, and improve our services. You can disable cookies through your browser settings, but it may affect some features of our site.
Legal
Q: How can I file a DMCA report?
A: If you believe your copyrighted work has been used without permission, please visit our DMCA Report page to submit your complaint.
Q: What are your terms of service?
A: By using our website, you agree to our Terms of Service. Please review them before using our site.
If you have any other questions or need assistance, feel free to reach out to our customer service team. Thanks for choosing Rivacha!
Rivacha
Home & Garden Decoration Since 2022